Frequent Asked Questions
... if you are any question not answered here , please contact us !
>> How do I order?
1. On this website : http://www.kidelio.com
2. By Phone: Call +33 9 57 80 62 64
3. By Mail at : contact@kidelio.com
4. By Fax: +33 9 59 80 62 64
>> We will email back a confirmation within 48 hours. If your order needs to be delivered within 48 hours, please order by phone.
>> Please, indicate the age and the weight of your baby.
>> How far in advance do I need to reserve baby equipment?
As soon as you know your travel details, you should go ahead and place your order to assure we will have availability! We do occasionally run out!
>> Rental rates – how are they calculated?
Rental rates are calculated per day's stay.
The rental price structure is such that the weekly rate is less than the rate for the number of days you require the equipment. On website, rental rates are indicated for 3 days minimum.
No less than three days rental on any item – and no minimum order.
Rental rates are in euros, taxes included.
>> What are your price and delivery policies?
There is a Minimum Delivery Charge of 15€ Roundtrip (delivery and pick up) per order. Charges may vary depending upon delivery location, distance, and Time of Day delivery is needed. We will do all we can to accommodate your schedule as best we can. Before your confirmation, we always indicate the delivery rate according to your address.
We will deliver to private residences, hotels, bed and breakfasts, campgrounds, etc. We deliver to the entire Nice, Antibes and Cannes Area.
The hire charge and a separate deposit charge have to be paid before equipment is delivery, by cash or by check (check only by deposit). The deposit charge depends on the value of stock taken and is only banked if equipment is not returned on arranged return date or in poor condition.
>> To Seeterms and conditions (in french): click here |
