Français English

Customer service

+33 613 12 43 24

from Monday to Friday : 9am to 7pm

Saturday : 9am to 12pm





Article 1 - Presentation of the activity :

The Kidelio Company rents baby equipment for a minimum period of 4 hours to 6 months, subject to availability.

The service of "Rental equipment" consists to provide Kidelio's equipment to a client for a specified period.

Kidelio, the « lessor» agrees to provide equipment to current standards, clean and in perfect condition. The photographs on the website are not contractual. An accurate colors can be guaranteed.

The client called "Lessee" is a natural or legal person, user of the rented equipment.

The "Material" included childcare articles, notices and any accessories supplied as part of the rental agreement between the landlord and the tenant.

The Kideliocompany selected independent companies and deposited them in baby equipment for rent. These companies are called "Relay or Pick up Location" and are part of Kidelio network of partners. The baby equipment is available to lessees in the network relay Kidelio.

Article 2 – Order, Quote and Voucher

The website displays the material available on the dates requested by the location, in the relay selected by the lessee.

The voucher is the confirmation of the order registered on the site, by email or phone and acceptance of rental conditions. The rental voucher corresponds to the specific rental conditions.

The voucher is issued automatically and is provided to the tenant prior to start of rental and indicates all data recorded for its location: Start and end dates of hire, type of equipment rented, instead of removing or delivery of equipment, tax price of the rental and tax price of the guarantee required for this rental. The coordinates of the tenant are required. This voucher must be provided (on a mobile, tablet or paper) to the Relay against the return of the equipment.

In the case of a reservation on the website, taking a confirmation email account of his request is sent indicating the total rental cost.

In all cases, the rental conditions must be validated by the lessee prior to the date of commencement of the tenancy or the acceptance of the estimate. The removal of material by the tenant implies acceptance of the general and special conditions of rental.

Article 3 - Rental period

The initial lease term is the period fixed by the tenant from the date of start of rental and end date specified in the site's search engine

The date of availability, the date of return provided the tenant and Kidelio are indicated in the order and proof of booking (voucher).

Each day started is charged in full day. For example, for a rental starting on a Tuesday and ending on Tuesday, a period of eight days be numbered.

Rent starts when the material is made available to the lessee the expected delivery place and date agreed between the lessee and Kidelio. This information is attached to the order and voucher.

When the end date of the rental is on the eve of one or more public holidays, public holidays will be systematically included in the rental.

Reservations by phone will not make a firm reservation. An email order confirmation to be sent by the lessee.

The lease is terminated the day the equipment is fully restored (including accessories) to Kidelio or one of its representatives (Relay Kidelio).

The entire rental period is charged to the tenant regardless of the events that reduce the number of days of use of equipment, and even in case of early return. 


The client has the possibility to extend the duration initially planned if the material is available. In this case, a new order must be made on the site or manually by Kidelio. 
In the case or the extension is made via the site: the prices being degressive, thank you to contact us, a discount via a personal code will be allocated to you to place your new order.
In the case or the extension is made manually by Kidelio the customer agrees to make the payment within 12 hours or the amount of the extension will be taken from the deposit (including the cost of cashing it)


The extension will be accepted only if the relevant equipment is available, otherwise the tenant must return the equipment as the initial contract provided.


If the material is not returned on the days, times and/or places selected by the client at the time of the order, it will be invoiced at a rate of €30 per day and per item not returned.

Article 4 – Rental prices and delivery

The prices displayed on the website are quoted in Euros all taxes included French. These prices do not include the cost of any delivery.

On the website, the prices are for the duration requested. For more than 45 day period, the customer must contact us for a quote manual.

Delivery of the equipment is made mainly in shops network Relay Kidelio.


Depending on the tenant's request, Kidelio can deliver or have the rented equipment delivered through a transport company in mainland France, excluding Corsica.

Delivery including pick-up in intramural Paris: from 50 to 90 euros

- Delivery including pick-up between Nice and Cannes, including Nice airport: from 60 euros to 90 euros

- Delivery by carrier: costs calculated according to the weight of the material transported and the place of delivery. These costs are indicated in a quote.

Article 5 – Payments methods

Before paying out in any mode, the lessee agrees to read and approve these terms and the specific terms of the lease specified in the order.

If Kidelio contentious intervention for the recovery of sums due and after formal notice remained without effect for 8 days, the lessee will be liable in damages and interest of a fixed penalty equal to 15% of the outstanding amount VAT.

Payment methods available on the site are:
- Payment by the Ogone secure service when booking (Credit card VISA or Mastercard)
- Payment by Paypal's secure booking service,
- Exceptionally, payment by bank transfer


Payment by credit card is not accepted in the network relay Kidelio, at removal of equipment.


In the case of a request for delivery by carrier, the payment of the rental is to be made by bank transfer or via the website in the section my orders pending payment at the latest 7 days before the delivery date.

In case the delivery date does not allow to keep this deadline, a payment by credit card will be requested by phone. If the payment is not received within this period, the rental will be cancelled.

Article 6 - Guarantee & Deposit

The amount of the guarantee required is indicated in the item's description on the website.
In the case of rental of several items, the deposit will be equal to the maximum sum of the guarantees of each item.
The deposit set by Kidelio and corresponding to the maximum market value of the product is requested from the tenant at the collection of the equipment in a relay point (check), or beforehand via our partner swikly (bank print).
This guarantee can be paid by cheque cleared in France or by bank print depending on the delivery point chosen at the time of the order. In case of payment by check, an identity document will be requested in the relay of withdrawal or a photocopy will be sent by mail.
Kidelio undertakes not to collect a deposit for the duration of the rental, to return the amount of the deposit upon receipt of the rented product and after verification of the equipment, if all conditions of this contract are met by the tenant.
If the conditions of this contract are not respected by the tenant, the latter authorizes Kidelio to collect the deposit transmitted for this purpose. 

In the case of a partial or total cashing of the deposit 5,00€ VAT of expenses of file will be applied and the expenses of cashing of the deposit are with the load of the tenant and will remain due by the tenant to Kidelio.

Article 7 – Availability of equipment in a  Kidelio Relay

The reserved material is previously made available to the lessee in the Kidelio partner Relay indicated on the reservation voucher and during the opening hours of the relay.


At the signing of the delivery, the tenant acknowledges receipt of the rented equipment clean and in good condition for use.The hirer has been informed that the instructions for use are available on the website on the page of each item or the technical instructions have been given to him.


The lessee declares that the materials and choosing consistent with its needs he himself committed. Responsibility for Kidelio can not be held in this regard.

In the absence of a contradictory report, the hardware will be recognized as accepted in clean condition and use, with all accessories and instructions for use and must be returned as such.

Article 8 - Back material in a Kidelio Relay 

The material must be returned on the date mentioned in the proof of booking in Relais partner used for the provision or that indicated in the rental voucher if this particular agreement, during the opening hours of the relay .

In case of delay, if Kidelio or Partner Relay does have not been informed, each additional day will be charged € 30.


In case of non-return of the equipment within 24 hours after the dates and times stipulated on the order at the time of booking the equipment will be considered as becoming the property of the tenant and the deposit will be cashed by Kidelio and this, without any possibility for the tenant to turn against the company.

In the case of a partial or total cashing of the deposit 5,00€ VAT of expenses of file will be applied and the expenses of cashing of the deposit are with the load of the tenant and will remain due by the tenant to Kidelio.


Article 9 – Delivery and pickup by a carrier 

In France, we use the service of a carrier to deliver the material outside the cities of our relays.

Delivery rates are calculated based on the place of delivery and the total weight of the order.

Kidelio can not be held responsible for any delay in the delivery of equipment, due to any reason beyond its control including bad weather, modification of legislation, strikes, delays in the return of the previous locations, or their direct or indirect consequences in respect of the lessee or third parties and is liable for any compensation therefor.


The absence of the lessee when the carrier passage leads to a flat-rate increase of € 40 payable by the tenant.
Similarly, a lack of information (access code, name on the mailbox ...) or an incorrect address forcing a second carrier transition results in a flat-rate increase of € 40 payable by the tenant.


The lessee remains responsible for all obligations under the contract until actual recovery by Kidelio or his authorized carrier, it remains particularly guardian of the rented equipment and pledges to keep under surveillance.

An unmarked delay 24 hours in advance or the lack of lessee when the carrier passage leads to a flat-rate increase of € 40 payable by the customer.


Beyond 24 hours, the product not returned to Kidelio be deemed become property of the lessee and the deposit will be cashed by Kidelio and this, without any possibility for the tenant to turn against the company.


When the equipment is delivered in a box, it belongs to Kidelio, if he were to be damaged or destroyed by the lessee it will be liable for a lump sum of € 20 per carton destroyed.

Article 10 – Order cancellation​

In all cases of cancellation, the lessee is committed to preventing the lessor Kidelio as soon as possible and before the start date of the rental.

Cancellation requests must be made exclusively by e-mail ( and will only be taken into account via this channel. The date of receipt of the e-mail by our services will determine the applicable cancellation conditions, which are detailed below.


Cancellation the day before or the day of the start of the rental the total rental payment may be requested and whatever the reason for the cancellation.


Under the Hamon law, to any advance payment, the lessee has a period of 14 business days to exercise his right of withdrawal from the payment on the website (Paypal or Ogone) or exceptionally by bank transfer to the Kidelio bank account.

However, it is agreed between the parties that the right of withdrawal may be exercised once the rental period is already begun and that the material was made available to the lessee. In this case, the entire rent is due.


In the event of exercise of the right of withdrawal, the sums paid by the customer will be reimbursed:

-by bank transfer, in the event that the order was made by credit card, without penalty within a maximum period of 30 days following the date on which this right will have been exercised.

- by paypal, in the event that the order was made via paypal, the customer remains responsible for the amount of the costs deducted by paypal, the reimbursement of the order will be made within a maximum period of 30 days following the date on which this right will have been exercised.


When this period of 14 days for the customer to exercise his right of withdrawal has expired, Kidelio still gives the possibility to the customer to cancel the order without penalty until the 15th business day prior to the provision provided equipment . In this case a penalty of 20 euros will be charged to cover the application fee and refund.

In the event of withdrawal beyond the statutory 14 days after the 15 days preceding the scheduled start of the rental, all money paid will be retained and that, whatever the cause of the cancellation.

Article 11 - Use

The lessee agrees to install and use the material in "good father", according to its destination and regulations, with due care, respect and operating instructions and safety instructions.

The lessee is obliged to protect the rented equipment against any degradation, and use it as intended in the instructions.

It prohibits any modification, development or processing equipment. The tenant is required to make the equipment in good condition and in compliance with all the accessories and equipment.

The loan and the sublease of equipment are strictly prohibited.

In case of failure or malfunction, the lessee must no longer use the equipment and it is committed to preventing Kidelio immediately.

Article 12 – Refund od deposit

Kidelio proceeds through its Relais to a verification of the state of operation of the equipment at each return of rent. At the end of this verification, if no defect is found, the guarantee is returned immediately and completely.

If, on return, the product is damaged in a way that can be remedied without jeopardising the safety of the equipment (cleanliness of the equipment), the client will be liable for a fixed sum of 30 €.


If the fabric or the mechanism of the rented product is damaged or broken during its return, making the equipment temporarily or permanently unusable, and by this very fact, unfit for a new rental, the entire deposit will be cashed by Kidelio.


The non-return of accessories (rain cover, cover, reducers etc.) is charged 50 euros.


Kidelio reserves a period of 5 working days after the return of the equipment to notify any damage to the equipment that is not apparent or not reported by the hirer on return.


In the case of a partial or total cashing of the deposit 5,00€ VAT of expenses of file will be applied and the expenses of cashing of the deposit are with the load of the tenant and will remain due by the tenant to Kidelio.

Article 13 - Disclaimers of Kidelio

The lessee is responsible for the equipment in case of theft or loss. In this regard Kidelio disclaims all liability in case of theft or loss, in which case the deposit will be cashed.

Kidelio can not be, in any case liable for misuse resulting in injury or other physical damage.

The responsibility for all assumptions Kidelio remains limited to the amount of rental equipment involved.

For any event beyond the control of Kidelio (strikes, social movements, natural disasters ...) Kidelio can not be held responsible for any consequences for the tenant including the failure of delivery or impossibility of provision hardware and can not be liable to any penalty or compensation therefor.


Article 14 - Cookies

A "Cookie" allows the identification of the User, the personalization of his consultation of the Site and the acceleration of the layout of the site thanks to the recording of a file of data on his computer.


he User acknowledges being informed of this practice and authorizes Kidelio to do so.
In any case, Kidelio undertakes never to communicate the content of these "Cookies" to third parties, except in the case of legal requisition.


The User may refuse the registration of "Cookies" or configure his browser to be notified prior to the acceptance of "Cookies". To do this, the User will proceed to the setting of his browser from the "tool" menu for Microsoft Internet Explorer.
For Google cookies that are allowed by default, you can change this setting in your browser's "options" dialog box.

Article 15 – Datas protection

In accordance with the French Data Protection Act dated 6 January 1978, the client of Kidelio company has a right to access, rectify, modify and delete data concerning him/her. To exercise this right the customer can send a mail confirming his identity to the attention of Kidelio.

The computerized processing of information of site users has been declared to CNIL under the number 1837724.

Article 16 – Jurisdiction 

These Terms and Conditions of Rental are governed by French law, both for their validity and their execution or their interpretation.

In case of dispute concerning the conclusion, performance or breach of a lease agreement, and failing a settlement that will be privileged, the dispute will be settled by the competent court under French procedural rules when the tenant is an individual or by the Tribunal of Commerce headquarters of Kidelio if the lessee is a commercial company.

For customers domiciled abroad, the French courts will have exclusive jurisdiction and in any case, French law will be the only applicable.

The lessee acknowledges having read and approved the terms set out above.
(Updated February, 1st 2023)


Cookie management module.

A module allows you to choose the cookies that you want to accept and those you want to refuse on this site.

 At any time you can access the module and change your preferences.

The administrator of the site is online now! Talk - ask your questions to webmaster